SHIPPING & DELIVERY

 

The time frame for order delivery is divided into two parts:

Processing time: Order verification. All orders are usually sent to our warehouses for dispatch within 48 hours after the order is placed and payment is received. The warehouses and Post Services process the orders, which takes an additional 2–4 days.

Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. Outside of the US, delivery can take between 10–40 business days. US delivery orders usually arrive within 10-20 business days After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time. Please allow up to 20 business days for delivery to a US address, and up to 40 business days for delivery to a non-US address. Note that for some countries, shipping may take longer than estimated.

Transit Times to the United States: 10-20 business day
Transit times to International: 10 – 40 Business days
Average transit times are typically received within 20 business day

WILL I RECEIVE A TRACKING NUMBER?

Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products. We will provide a tracking number where applicable

WHAT COURIER WILL BE USED FOR THE DELIVERY

The courier service actually depends on our fulfillment center. This is because our product is sourced from different countries to ensure that you get the best price for it. Courier services vary from country to country. Where possible, and in most cases, a tracking number will be provided.

However, we would still ensure that you receive your package and provide insurance on your package in case of missing and lost package

I ORDERED MORE THAN 1 ITEM, AND I HAVE ONLY RECEIVED ONE ITEM, WHY IS THAT?

We do our best to reduce cost on your end so that you don’t have to pay high taxes/premiums to get your items! If you place an order with us for multiple items it is more than likely going to be shipped in more than one package.  Please allow some time for all of your items to arrive.

I PLACED AN ORDER BUT I DIDN’T RECEIVE A CONFIRMATION EMAIL … WHAT’S GOING ON?

Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email was sent there. If there is still no confirmation email, please email our support team at [email protected]

WHAT IF I AM NOT HOME DURING THE DELIVERY?

Anyone at home can receive the package on behalf of the customer. Usually, the postman will leave a collection slip if nobody is at home and you may collect your parcel at your nearest post office.

I WANT TO CHANGE MY ORDER / ADDRESS, CAN I?

Though we highly encourage you double check sizes and addresses prior to placing an order with us, we fully understand that things come up and mistakes can be made.  We typically process orders the same day they are placed.  If a change needs to be made to your order please contact us at  [email protected] ASAP and we will do our best to accommodate that change, BUT we can not make any promises.  If the item(s) has already been shipped from our fulfillment center we cannot make changes to the order.

I HAVE A QUESTION ON MY ORDER OR ON YOUR STORE THAT IS NOT YET ANSWERED HERE, HOW DO I GET A HOLD OF YOU?

Please email us  [email protected]  and we will respond as soon as we can