FAQ

When will my order ship?
Your order will usually ship between 1 – 3 business days. You’ll receive an email notification when your package has shipped. (Exceptions being if we are waiting for more stock if you’ve ordered multiple items and one is a pre-order or not in stock)

Where are products shipped from?

GENIUS KIDS TOYZ PARTNERS UP WITH GLOBAL MERCHANTS IN ORDER TO PROVIDE YOU THE BEST PRICES AND A UNIQUE GLOBAL SHOPPING EXPERIENCE. This means that part of your order may ship from global areas such as  China, Thailand, Singapore, Australia, and the USA etc.

What’s your return policy?
We hope that you love your items from us, however, if for any reason you’re not happy with your order we offer a return policy to all customers. The items must be in their original condition, we must be informed before sending items back. Simply contact us within 3 days of receipt, and return the item within 10 days for a full refund of the purchase price.  (Return shipping fee and original shipping fees will not be refunded) If an item is damaged or faulty on arrival, please take a photo of the item’s condition then let us know asap within 3 days. We will refund or replace your order as soon as we have your photo and email.

Do you offer package tracking?
Yes, you should receive an email with tracking details when your package has shipped. (Also check your Spam folder if you can’t find it)

What are your shipping rates and policies?
We are now offering FREE Worldwide Shipping on all orders. After promotion, shipping prices are calculated based on the weight of your package and your location. To get an exact quote, place the desired items in your cart and proceed to checkout (don’t worry, you won’t be charged) — enter your location to see what shipping would cost for you.

Do you ship internationally?
Yes, we ship internationally. Make sure to enter your entire international address in English characters. Don’t forget the Postal Code!

I made a mistake on my order, how do I fix it?
If your order hasn’t yet shipped, please email us directly at [email protected]

I’d like to cancel my order.

You can do so at any time prior to us shipping it by emailing orders at [email protected] geniuskidstoyz.com along with your order number and intent to cancel. We’ll promptly refund you in full.

I accidentally provided the wrong shipping address!
If you catch this error quickly, and if we haven’t shipped your order yet, please contact us with your order number and the correct mailing address. We’ll make the change on our end and ship to your new address. If we’ve already shipped your order to the incorrect address you accidentally provided, we’ll have to wait for the order to be returned to us and you’ll need to pay for re-shipping the item to your new address. In either scenario, please email us with your order info and new address!

Where is my package? The tracking information hasn’t updated in a long time. Can you tell me where it is?
Unfortunately, We only see the same tracking information as you. In some cases, international orders can take up to 4 weeks to clear customs. If the tracking information was last departed from the warehouse and has not updated recently, it is more than likely still making its way overseas. Once it arrives at that next overseas destination, the package will be scanned and the tracking information will update. If it has been over 4 weeks since it has been updated, let us know and we can try shipping your order again.

I paid for shipping on my order, but then the package arrived and I had to pay to receive it.
Our shipping cost does not include import or customs taxes. This is a common occurrence for international orders and unfortunately, we have no control over them.

I only received part of my order. How come?

It’s normal. Your items come from different places and to avoid you waiting too much, we prefer to deliver your order as soon as one or more items are ready. You will receive your order in several parcels (which allows you to continue the joy of discovering a new package in his mailbox over several days)

Is your site safe? Can I order safely?

This site is 100% secure. And to be honest, we could even say that it is 300%. Here’s why: First, the site you visit is on an HTTPS server (the little green padlock on the left side of the URL of this page is there to remind you). Most sites only secure their “shopping cart” and everything related to the payment of orders. On this site, ALL PAGES are secure and can not be hacked or cannot be the target of malware.

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